FAQ
Choosing high-quality products for the bedroom and bathroom is crucial for everyday comfort and quality of rest. The mattresses, bedding sets and towels we offer have been designed with comfort, durability and aesthetics in mind to ensure pleasant everyday use.
In this section you will find the most important information about our products - their materials, method of use, care and the ordering process. The collected answers will help you get to know the offer better and make an informed choice tailored to your needs and lifestyle.
Shopping and care guide
Our bedding is a combination of luxury, comfort and the highest quality materials. Each set is carefully designed and made with attention to detail to provide you with a unique sleep experience. Thanks to a wide range of colors and modern designs, our products combine elegance with functionality. Below you will find the most important information about materials, care, orders and additional options, such as gift packaging and returns.
How to choose the right size?
The most popular sizes are 140x200, 160x200, 180x200, 200x200, 220x200, 200x220 and 220x240 cm.
Do you offer returns and exchanges?
Returns are possible within 14 days. Custom-made products are not returnable.
How to choose the right size?
The most popular sizes are 140x200, 160x200, 180x200, 200x200, 220x200, 200x220 and 220x240 cm.
What material is Wivanco bedding made of?
Our bedding is made of mercerized 100% cotton satin (400 TC), known for its exceptional smoothness, shine and durability.
Is the bedding gentle to the skin?
Yes, cotton satin is natural, breathable and friendly even to sensitive skin.
Are the colors of the bedding permanent after washing?
Thanks to mercerization, the fabric does not lose its color and retains its appearance for a long time.
How to wash bedding?
YOUR NEW BEDDING IS NOT JUST SOFTNESS AND QUALITY - IT IS A DAILY DOSE OF ELEGANCE AND COMFORT. ✨
MADE OF THE HIGHEST QUALITY TURKISH COTTON, WITH ATTENTION TO EVERY DETAIL TO MAKE YOUR SLEEP EVEN MORE PLEASANT AND RELAXING.
TO KEEP YOUR BEDDING PERFECT FOR A LONG TIME, HERE ARE SOME CARE TIPS:
◼ FIRST WASH?
NECESSARILY. WASH THE BEDDING BEFORE FIRST USE TO FIX THE COLOR AND
MAKE IT EVEN MORE SOFT.
◼ GENTLE CARE IS THE BASIS.
WASH AT A MAXIMUM TEMPERATURE OF 40°C, AT 300-600 RPM. YOUR BEDDING
VALUES SUBTLETY.
◼ BEFORE WASHING, TURN IT INSIDE OUT AND ZIP THE ZIPPER (IF ANY). THIS
IT IS THE DETAILS THAT CREATE PERFECTION.
◼ NO AGGRESSIVE MEASURES.
AVOID BLEACH AND STRONG DETERGENTS. YOUR SKIN AND FABRIC DESERVE
FOR GENTLENESS.
◼ DRYING: BEST IN FRESH AIR OR IN A DRYER ON A GENTLE
PROGRAM. YOUR BEDDING LIKES NATURAL LIGHTNESS.
◼ IRONING: UP TO 150°C WHILE THE FABRIC IS STILL SLIGHTLY DAMP. THANKS TO Z
IT WILL EASILY KEEP IT PERFECTLY SMOOTH.
◼ NATURAL SHRINKAGE?
YES, IT MAY SHRINK BY 2-6%, BUT IT'S A NATURAL PROCESS. COTTON FITS
IT GETS EVEN MORE SOFT.
Does the set include pillowcases?
Yes - the set includes a duvet cover and two pillowcases.
Do you offer returns and exchanges?
Returns are possible within 14 days. Custom-made products are not returnable.
How quickly do you ship orders?
Standard delivery time is 14 days, however we usually ship within 5-7 days.
Can I wrap bedding as a gift?
Yes - we offer elegant gift packaging.
Do the colors in the photos match reality?
We try to reproduce colors as accurately as possible, but slight differences may occur.
How to choose the right size?
The most popular sizes are 140x200, 160x200, 180x200, 200x200, 220x200, 200x220 and 220x240 cm.
Is satin slippery?
Cotton satin is not slippery - it is smooth but does not "run away".
Do you offer hotel linen?
Yes - our collections are inspired by luxury hotels.
What material are Wivanco towels made of?
Our towels are made in 100% organic cotton, which ensures softness, durability and high absorbency, ideal for everyday use in the bathroom.
What does towel weight mean and what is the best choice?
This is the grammage material weight per square meter (GSM). Towels o 450–600 g/m² they are well absorbent and soft, and the higher grammage means even greater absorbency and a luxurious feel to the touch.
How to wash towels to keep them absorbent and soft?
Before first use, it is worth washing the towel to remove any factory coatings and improve absorbency. Use a mild detergent and avoid fabric softeners, which may reduce absorbency.
How often should you replace towels?
It is best to wash towels used every day every 2-3 days, and replace old or no longer absorbent towels every few years to ensure hygiene and comfort.
Are organic towels better than standard ones?
Yes, organic cotton has a lower impact on the environment, is gentle on the skin and is often more durable thanks to natural fibers.
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